Terms Of Service

Order And Support general policy is to act as a neutral provider of access to the global Internet. Order And Support reserves the right to suspend or cancel a customers access to any or all services provided by Order And Support when Order And Support decides that the account has been used inappropriately.

Order And Support. ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

Use of Service constitutes acceptance and agreement to Order And Support's AUP as well as Order And Support's TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of Order And Support and AUP (acceptable use policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

1. Disclosure:
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition shall have the right to terminate all service set forth in this Agreement.

2. Service Rates:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.

3. Renewals:
Renewals are NOT automatically billed to your account unless you have subscribed through paypal. You'll receive an invoice 15 days before your renewal date. You will receive renewal reminders and after the due date, your account will be suspended. The account may remain on the server for a month to allow for renewal during that period, at which point it will be deleted. A late fee will be charged after due date.

4. Payments and Fees:
Service will be interrupted on accounts that reach 1 days past due. Accounts not paid by due date are subject to suspension from Order And Support's services. If you desire to cancel your account, please submit support ticket from your Order And Support billing client area.

5. Refund and Disputes:
Payments to Order And Support are non-refundable except for the first payment which falls under our 30 days conditional money back guarantee. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. The The 30 day conditional money back guarantee do not applies to domain name registration services. The 30 day conditional money back guarantee applies only for web hosting services and money is refunded only incase there is a fault in our web hosting.

6. Failure to Pay:
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due.

7. Account Cancellation: All requests for canceling accounts must be made via Order And Support's billing system.

8. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, subscriber agrees that the company shall not be liable for any damages. In no event shall the company be liable for any special or consequential damages, loss or injury.

9. Support Boundaries: Order And Support, provides support to our subscribers. Order And Support only ensures that the service is online and is remotely accessible.. does not offer tech support for application specific issues such as cgi programming, html or any other such issue. Does not provide technical support for YOUR customers. We encourage you to use our Ticket System on our web site.

10. SPAM and Unsolicited Commercial Email (UCE): takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of may not use or permit others to use our network to transact in UCE. Customers of may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

a. Violation of 's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, will initiate an immediate investigation (within 48 hours of notification). During the investigation, may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, may, at its sole discretion, restrict, suspend or terminate customer's account. Further, reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. will notify law enforcement officials if the violation is believed to be a criminal offense.
b. As our Customers are ultimately responsible for the actions of their clients over the network, it is advisable that Customers develop a similar, or stricter, policy for their clients.

Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The service will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.

11. Network
a. IP Address Ownership: If Order And Support assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Order And Support, and Customer shall have no right to use that Internet Protocol address except as permitted by in its sole discretion in connection with the Services, during the term of this Agreement Order And Support shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by , and reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.

b. Bandwidth Usage. Order And Support will monitor Customer's bandwidth. Order And Support shall have the right to take corrective action if Customer's usage negatively impacts other clients.

c. System and Network Security: Users are prohibited from violating or attempting to violate the security of the Network. Violations of system or network security may result in civil or criminal liability. will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
i. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
iii. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
iv. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
v. Taking any action in order to obtain services to which such User is not entitled.

12. Resource Usage
Users may not initiate the following:

a) Use 5% or more of system resources (This included CPU and memory) There
are numerous activities that could cause such problems; these include: CGI
scripts, FTP, PHP, HTTP, etc. If this clause is breached it will trigger an auto
kill failsafe mechanism on the server which will auto suspend the violating

b) Run any type of interactive real-time chat applications that require server
resources. Remotely-hosted services are permitted.

c) Run stand-alone, unattended server-side processes at any point in time
on the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Offer services to third parties that are run off of Order And Support’s servers.

f) Run any gaming servers or games scripts for single or multi player games.

g) Run an email server offering free or paid email accounts to the general public.
Example: Hotmail, Yahoo Mail, GMail ,etc…

H) Operate a online radio and or movie service that uses our servers.

13. Notification of Violation:
a. Order And Support is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b. First violation: Any User, which determines to have violated any element of this Acceptable Use Policy, may or may not receive an email, warning them of the violation. The service may be subject at Order And Support's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c. Second Violation: Users that determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
d. We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.

14. Suspension of Service or Cancellation: Order And Support reserves the right to suspend network access to any customer if in the judgment of the network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Order And Support chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.

15. Order And Support reserves the right to amend its policies at any time. All Sub-Networks, resellers and unmanaged servers of Order And Support must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.

16. Indemnification: Order And Support wishes to emphasize that in agreeing to the Order And Support Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Order And Support for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Order And Support or the bringing of any claim against Order And Support by any third-party. This means that if Order And Support is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Order And Support, plus all costs and attorney's fees.

17. Customer acknowledges that the service provided is of such a nature that service can be interrupted for many different reasons and interruptions can be prolonged due to external or internal events. Therefore, subscriber agrees that the Order And Support shall not be liable for any damages arising from such loss of service for any reason. In no event shall the company be liable for any special or consequential damages, loss or injury.

18. Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
a. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
b. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
c. Order And Support takes no responsibility for any material input by others and not posted to the Order And Support Network by Order And Support. Order And Support is not responsible for the content of any other websites linked to the Order And Support Network; links are provided as Internet navigation tools only. Order And Support disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
d. Order And Support is not responsible for any damages your business may suffer. Order And Support does not make implied or written warranties for any of our services. Order And Support denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Order And Support.

19. Responsibility for Content: You, as Order And Support's customer, are solely responsible for the content stored on and served by your Order And Support server.